Refund Policy
Effective Date: January 1, 2024
At NS Florida, we are committed to providing quality services to our clients. This Refund Policy outlines the conditions under which refunds may be issued.
Tax Preparation Services
- A full refund is available if you cancel before we begin preparing your tax return.
- Once preparation has begun, a partial refund of 50% of the service fee may be issued if you cancel before submission.
- No refund is issued after your tax return has been filed with the IRS or state tax authority.
- In the event of an error on our part, we will correct the return at no additional charge.
Immigration Services
- Government filing fees paid to USCIS or other agencies are non-refundable once submitted.
- NS Florida service fees are refundable if we have not yet begun processing your case.
- Once work has commenced, refunds are evaluated on a case-by-case basis based on the portion of work completed.
- Denials by immigration authorities do not entitle the client to a refund of service fees, as outcomes depend on government discretion.
IT & Web Services
- Project deposits are non-refundable once work has been initiated.
- For ongoing support plans, cancellations are accepted with 30 days written notice; the current billing cycle is non-refundable.
- If we are unable to deliver the agreed scope of work, a prorated refund will be issued for the incomplete portion.
How to Request a Refund
To request a refund, please contact us in writing at the address or phone number below. Include your name, service type, date of service, and reason for the refund request. All refund requests will be reviewed and responded to within 10 business days.
Contact Us
959 Lake Terry Dr., West Palm Beach, FL
Phone: (561) 713-7772